Yes, after your free-trial period, your subscription will automatically renew every month - unless you let us know you’d like to go.
You can cancel anytime by following the instructions below for your method of signup. Once you cancel, your subscription runs until the end of the current billing period, and you will not be billed for the following month.
All personal details can be changed in the Grown Ups section, which can be accessed via the settings icon in the top right of the app.
You can manage your children’s profiles in the Grown Ups section, which can be accessed via settings icon in the top right of the app. Here, you can add or remove profiles, look at your children’s viewing mix and learn what their favourite videos are.
Highbrow is an ‘Anytime-Anywhere’ app to keep your children learning on the go, wherever you go! You can access Highbrow globally, across all devices. Please note that a limited number of videos may not be available in specific countries due to our licensing rights.
The healthy content framework is a proprietary tool developed by Highbrow’s educational experts. We use this framework exclusively to select content providers and qualify every piece of content within our library.
Highbrow’s exclusive selection and curation process means absolutely no inappropriate content will ever be available within our environment. The Highbrow world is also free of all advertisements and promotions. And we will never sell or share your children’s individual data.
If your Highbrow videos are less than beautiful let’s fix it! First, check your WiFi signal. Try moving closer to your wireless router or reconnecting to your WiFi. If this doesn’t work, try closing the app and restarting the device.
If you're a subscriber, you can download videos to watch offline in the Highbrow app on long flights, car rides, and all the other places that the WiFi doesn’t quite reach!
To download a video, just press and hold on the video's thumbnail for about 3 seconds, and you'll see a menu allowing you to download just that video, or the entire shelf.
You'll be able to view, manage, or remove the videos downloaded on a child's profile from the 'Downloads' icon on the hub:
Please note: Downloaded videos will generally remain viewable as long as you're subscribed to Highbrow, but you will need to open the app while online at least once every 14 days to keep them active.
If you signed up via our website, your username and password will be applicable across all devices and ecosystems that Highbrow is available on.
If you signed up to a proprietary eco-system (e.g. Apple or Android) via a phone / tablet / television and wish to synchronise Highbrow across all systems (e.g. you signed up on an Android tablet, and now wish to access Highbrow on an Apple iPad), then please follow the following instructions: