FAQs

About Highbrow

What is Highbrow?

Highbrow is a children's subscription video on demand service for educational videos. Highbrow can be accessed across mobile, tablet, TV and web and is available on Sky Q, LG TV, Apple TV, the Apple iOS App Store, Google Play for Android and at joinhighbrow.com

Is the content on Highbrow educational?

All the content on Highbrow has been selected on the basis of its ability to teach a skill, impart knowledge or support development. Everything has been hand selected and curated. Many of Highbrow content providers have completed academic studies on the educational merits of their content which can be found here.

What topics does the Highbrow App cover?

Key Topics: English, Humanities, Mathematics, Music, Performing Arts, Science, Visual Arts, Wellbeing, Additional Needs

Curriculum Areas: Early Years Foundation Stage, Key Stage 1, Key Stage 2

Foreign Languages: Arabic, Bengali, French, German, Greek, Gujarati, Hebrew, Hindi, Italian, Japanese, Kannada, Korea, Malayalam, Mandarin, Marathi, Portuguese, Sanskrit, Spanish, Tamil, Telugu, Urdu

What makes Highbrow safe?

Our proprietary selection and curation process means no inappropriate content will ever be available on Highbrow. Every video is checked in full by a real person before being allowed on to the platform. Furthermore, Highbrow is free of all advertisements and we will never sell or share individual data.

What is the healthy content framework?

The healthy content framework is a proprietary tool developed by Highbrow's educational experts. We use this framework exclusively to select content providers and qualify every piece of content within our library.

Accounts & Subscriptions

Does my subscription automatically renew?

Yes, after your free trial period, your subscription will automatically renew every month - unless you let us know you'd like to go.

How do I cancel my subscription?

You can cancel any time by following the instructions below for your method of signup. Once you cancel, your subscription runs until the end of the current billing period, and you will not be billed for the following month.

If you signed up via Sky Q or LG TV:

  1. Open https://joinhighbrow.com/settings/account/
  2. Log-in (and navigate to settings) if required
  3. Select 'Cancel Subscription'

If you signed up through joinhighbrow.com:

  1. In the app, select the 'Settings' icon in the top right corner
  2. Select 'Account Settings' (note a direct link to account settings can also be found at the top of this page when logged-in)
  3. Select 'Cancel Subscription'

If you signed up via the Apple Store:

  1. Inside the Settings app on your iPhone or iPad, select 'iTunes & App Store' and click on your Apple ID
  2. Select 'View Apple ID' and enter your Apple ID password or fingerprint ID in the popup window and select 'Subscriptions'
  3. Select the Subscription you want to cancel, select 'Cancel Subscription', and select 'Confirm' when prompted

If you signed up via the Google Play Store:

  1. Open the Google Play Store app on your phone or tablet. Select 'Menu', then select 'Account', then select 'Subscriptions'
  2. Select the app of the subscription you'd like to cancel
  3. Select 'Cancel', and in the popup, select 'Yes' to confirm

I've forgotten my password. How do I reset it?

Go to https://joinhighbrow.com/user/password-reset/ and enter your email. This will send a password reset link to the email account that you used for sign up.If you're already logged in, you can change your password within settings.

How do I manage my childrens' profiles?

You can manage your children's profiles within settings, which can be accessed via settings icon in the top right of the app or at https://joinhighbrow.com/settings/. Here, you can add or remove profiles, look at your children's viewing mix and learn what their favourite videos are.

What is Highbrow's privacy policy?

We want to keep your children and your data safe. You can find our Privacy Policy at https://joinhighbrow.com/privacy/ and our Terms of Service at https://joinhighbrow.com/terms/

Accessing Highbrow

Can I use my Highbrow whilst I'm abroad?

Highbrow is an 'Anytime-Anywhere' app to keep your children learning on the go, wherever you go! You can access Highbrow globally, across all of your mobile devices. Please note that a limited number of videos may not be available in specific countries due to our licensing rights.

How do I synchronise my account across all devices?

If you signed up via our website, your username and password will work across all devices and ecosystems that Highbrow is available on.If you signed up via Sky, LG, Apple or Android and wish to synchronise Highbrow across all systems (e.g. you signed up on an Sky Set-Top Box, and now wish to access Highbrow on an Apple iPad), then please follow the following instructions:
  1. To add a new device to your account, install the app on that device
  2. Open the app and press 'Log In', and then 'Reset Your Password'
  3. You will receive an email with a password reset link
  4. Click this link and choose a password
  5. This new password will allow you to log-in across all devices

How do I download Highbrow videos to watch offline?

If you're a subscriber, you can download videos to watch offline in the Highbrow iOS app on long flights, car rides, and all the other places that the WiFi doesn't quite reach! To download a video, just press and hold on the video's thumbnail for about 3 seconds, and you'll see a menu allowing you to download just that video, or the entire shelf. You'll be able to view, manage, or remove the videos downloaded on a child's profile from the 'Downloads' icon on the hub:
Downloads Icon
Please note: Downloaded videos will generally remain viewable as long as you're subscribed to Highbrow, but you will need to open the app while online at least once every 14 days to keep them active.

Video Quality

The video stream is poorer quality than I expected. How do I correct this?

If your Highbrow videos are less than beautiful let's fix it! First, check your WiFi signal. Try moving closer to your wireless router or reconnecting to your WiFi. If this doesn't work, try closing the app and/or restarting the device.

Highbrow on Sky Q

How do I fix an issue with the Highbrow Sky Q app?

If you are having trouble with the Highbrow Sky Q app, please try the following:
  1. Press the Home () button on your Sky remote
  2. Navigate to 'Apps' and re-open Highbrow

How do I fix an issue with my Sky Q set-top box?

  1. Press Standby on your Sky Q remote, then switch off or unplug the box at the mains
  2. Check there are no lights on the front panel of your Sky Q box and all cables are securely connected
  3. Plug in and switch your Sky Q box back on at the mains
  4. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote

It can take around 5 minutes for all your Sky Q features to return

Highbrow on LG TV

How do I fix an issue with the Highbrow LG TV app?

If you are having trouble with the Highbrow LG TV app, please try the following:
  1. Press the Home () button on your LG remote
  2. Navigate away from the Highbrow app by clicking to 'TV'
  3. Press and hold the Home () button on your LG remote to reveal apps running in the background
  4. Find the Highbrow app and click on the button to close it
  5. Re-open the Highbrow app

Contact Us

What if I still have a question?

If there's anything that isn't clear, any feedback you have for us, or even if you'd just like to chat, drop us an email at support@joinhighbrow.com and we'll get back to you as soon as we can.

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